Shipping and Refunds
Shipping and Delivery Policy
At GlutenFreedomForAll, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to hundreds of customers, and make sure that we provide you with the highest quality levels of responsiveness at all times.
Our regular business hours are 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. We will do our best to ship all orders placed for in-stock items within one to two (1 - 2) business days from the date you place your order. GlutenFreedomForAll ships all orders from Massachusetts. Once an order has been shipped, we recommend allowing four (4) to six (6) business days for standard delivery via the United States Postal Service, UPS, or Federal Express, based on your location. You will receive an email with your shipping confirmation and order tracking information as soon as it is available from the shipper.
We have a 10-day timeframe during which you can contact us at firstname.lastname@example.org if your item is defective, damaged, or if you have received the wrong item, in order for us to correct the situation. Please attach a photo of the damaged, defective, or incorrect item to your email.
You will also need to provide the receipt or proof of purchase.
Other than the instances stated above, returns will not be accepted for any items.
Please do not send items back to us without first contacting us at email@example.com. Items sent to us without contacting us at firstname.lastname@example.org will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve evaluated your request. If approved, you’ll be automatically issued a store credit good towards the repurchase of the same item or a different item. Repurchases of the same item will not automatically be shipped to you.